Installation Errors

I1. Problems have been encountered when Permissions have been changed on the registry or Temp directory. Ensure that the account you are using for installation has full access rights to the registry and Temp directory.

Errors Running an ICRFS-Plus Licence File

L1. Error message running an ICRFS-Plus licence "Problem in updating registry. Please contact Insureware".

You need to log on to your computer with administrator rights to run an ICRFS-Plus licence file.

Errors Launching ICRFS-Plus

L1. Error message on starting ICRFS "Error #101: Your computer is not licensed to run ICRFS".

Check that the program "licence" (supplied on a floppy disk or CD at the start of the current licence period) has been run. If it has been run, record any message produced by the licence program and send it to Insureware.

L2. Error message on starting ICRFS "Error #103: ... Your computer is not licensed to run ICRFS".

Check that the label on the licence floppy or CD matches the label on the sentinel key. If it does, please contact Insureware.

This problem has also been seen when the sentinel key has been damaged by repeated removal. If you have another sentinel key, check whether the program will launch with the other sentinel key.

L3. Error message on starting ICRFS "Check the Sentinel key.".

Check that the sentinel key is in the parallel port or USB port.

This error can be caused by an incompatibility of the sentinel key driver and the parallel port settings, on Windows XP or 2000, particularly on Toshiba laptops. The internal settings of the computer may need to be changed. Alternatively, a USB sentinel key can be supplied. Please contact Insureware for assistance.

This problem has also been seen when the sentinel key has been damaged by repeated removal. If you have another sentinel key, check whether the program will launch with the other sentinel key.

Errors Opening a Database

O1. Error message on opening an Interbase database: "Database error: Unknown database".

Check that InterbaseForICRFS or Interbase 5.6 has been installed.

This can occur if Interbase 6 or 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

Occasionally you may also get this message if ICRFS-Plus™ is launched immediately after restarting, if the required system services have not yet started up. Wait for a moment and try to open the database again.

O2. Error message on creating an Interbase database: "Database error: General SQL error".

This can occur if Interbase 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

O3. Error message on opening or creating an Access database: "Database error: ADO could not find the specified provider".

Choose the option Install Access Components for ICRFS on the Custom screen of the ICRFS-Plus™ 10 installation CD.

O4. Error message on opening an Interbase database: "Unknown user name or password. unavailable database".

Check that InterbaseForICRFS or Interbase 5.6 has been installed.

This can occur on Windows 98 after installation. Restart the computer and try again.

Occasionally you may also get this message if ICRFS-Plus™ is launched immediately after restarting, if the required system services have not yet started up. Wait for a moment and try to open the database again.

O5. Error message on creating or opening an Interbase database: "Database error: Vendor initialization failed. Cannot load an IDAPI service library. File: GDS32.DLL Alias: theDB_1".

Check that InterbaseForICRFS or Interbase 5.6 has been installed.

This can occur if Interbase 6 or 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

Occasionally you may also get this message if ICRFS-Plus™ is launched immediately after restarting, if the required system services have not yet started up. Wait for a moment and try to open the database again.

Errors Opening PTF

P1. Error message on opening PTF: "External exception C000001D".

This can occur on Windows NT or computers with non-Intel processors. Run ICRFS-Plus™ and choose the menu option Options->Modelling Preferences and deselect Use Intel SPL.

Errors Closing ICRFS

C1. Error message on closing ICRFS after using an Access database: "This program has performed an illegal operation and will be shut down".

This can occur sometimes after using Access databases on Windows 98. This error is a result of third party software and there is no fix for it, but it has no known side-effects.

Miscellaneous Bugs

B1. 3D plots cannot be displayed.

First try changing the Hardware Acceleration of your display as follows. Click on Start, Settings, Control Panel, Display. Select the Settings tab. If there is an Advanced button, click on it and select the Troubleshooting tab. Reduce the Hardware Acceleration from Full to None.

If you do not have Advanced settings, or this does not solve the problem, please contact Insureware for advice on changing display settings.

B2. Error message "std::exception: Access violation... in module 'ivdbview.bpl'." appears when you estimate a model.

This occurs if you close the Triangle Group window while you have a PTF or MPTF module open. The fix is to not close the Triangle Group window while any related modules are open.

B3. Error message "Cannot perform this operation on a closed dataset" appears when you preview a triangle group.

This occurs if you have a Composite Triangle Group (icon ) selected when you open the Preview pane of Database View. The fix is to select a non-composite Triangle Group (icon ) before you click on the Show TG Preview button.

B4. Error message "Report could not be created. Could not get lines per page." appears when you try to create a report in Word 97.

Updates

U1. Update to NAIC Schedule P conversion macro for 2004 Property data.