Installation Errors

I1. Error message on installing ICRFS "createInterbaseAccount: Cannot find file".

This can occur if Interbase 6 or 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

Errors Launching ICRFS-Plus

L1. Error message on starting ICRFS-Plus "Error #101: Your computer is not licensed to run ICRFS".

Check that the program "licence" (supplied on a floppy disk at the start of the current licence period) has been run. If it has been run, record any message produced by the licence program and send it to Insureware.

L2. Error message on starting ICRFS-Plus "Error #103: Your computer is not licensed to run ICRFS".

Check that the label on the floppy matches the label on the sentinel key. If it does, please contact Insureware.

This problem has also been seen when the sentinel key has been damaged by repeated removal. If you have another sentinel key, check whether the program will launch with the other sentinel key.

L3. Error message on starting ICRFS-Plus "Please check sentinel key and parallel port".

Check that the sentinel key is in the parallel port or USB port.

Errors Opening a Database

O1. Error message on opening an Interbase database: "Database error: Interbase does not seem properly installed".

Check that InterbaseForICRFS or Interbase has been installed.

This can occur if Interbase 6 or 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

Occasionally you may also get this message if ICRFS-Plus™ is launched immediately after restarting, if the required system services have not yet started up. Wait for a moment and try to open the database again.

O2. Error message on opening an Interbase database: "General SQL error".

This can occur if Interbase 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

O3. Error message on opening or creating an Access database: "Database error: Interface not supported".

Choose the option Install Access Components for ICRFS on the Welcome screen of the ICRFS-Plus™ 9.2 CD.

O4. Error message on opening an Interbase database: "Unknown user name or password. unavailable database".

Check that InterbaseForICRFS or Interbase has been installed.

Occasionally you may also get this message if ICRFS-Plus™ is launched immediately after restarting, if the required system services have not yet started up. Wait for a moment and try to open the database again.

O5. Error message on opening an Interbase database: "Database error: Vendor initialization failed. Cannot load an IDAPI service library. File: GDS32.DLL Alias: theDB_1".

Check that InterbaseForICRFS or Interbase has been installed.

This can occur if Interbase 6 or 7 has been installed by some other application. Please check which version of Interbase is installed and contact Insureware.

Occasionally you may also get this message if ICRFS-Plus™ is launched immediately after restarting, if the required system services have not yet started up. Wait for a moment and try to open the database again.

Errors Opening PTF

P1. Error message on opening PTF: "External exception C000001D".

This can occur on Windows 95 operating systems with Pentium III processors. It has also been seen on Windows NT. Run ICRFS-Plus™ and choose the menu option Options->Modelling Preferences and deselect Use Intel SPL.

Errors Closing ICRFS-Plus

C1. Error message on closing ICRFS-Plus after using an Access database: "This program has performed an illegal operation and will be shut down".

This can occur sometimes after using Access databases on Windows 95/98. This error is a result of third party software and there is no fix for it, but it has no known side-effects.

Miscellaneous Bugs

B1. 3D plots cannot be displayed.

First try changing the Hardware Acceleration of your display as follows. Click on Start, Settings, Control Panel, Display. Select the Settings tab. If there is an Advanced button, click on it and select the Troubleshooting tab. Reduce the Hardware Acceleration from Full to None.

If you do not have Advanced settings, or this does not solve the problem, please contact Insureware for advice on changing display settings.

Note that 3D plots are not supported on Windows 95 original version or version A.

B2. Some dialogs and tables do not operate correctly with some Regional Settings. With Regional Settings set to French, Dutch or German:

1. The Aggregate Triangles dialog does not allow the entry of ",".

2. Tables associated with the forecast dialog (inflation/discount, future iotas/gammas, future exposures) do not accept digits after ",".

3. "." is displayed instead of "," in the Resultant Trend tables.